1. Reservation Deposit

A 50% reservation deposit is required to reserve rental equipment and event dates. The reservation deposit is applied toward the total rental cost and is non-refundable unless otherwise approved in writing by Rent the Vibe Rentals.

2. Final Payment

The remaining rental balance, applicable delivery fees, and any required refundable security deposit must be paid no later than 24 hours prior to the scheduled pickup or delivery time.

A secure payment link will be emailed or texted to the Customer before the final payment is due. Customers wishing to pay their remaining balance sooner may contact Rent the Vibe Rentals to request an early payment link.

If final payment has not been received by the due date and the Customer has not contacted Rent the Vibe Rentals to make alternative arrangements, Rent the Vibe Rentals reserves the right to cancel the reservation without further notice. In such cases, the reservation deposit will remain non-refundable.

Reservations made within 24 hours of the rental date require full payment at the time of booking.

3. Equipment Care

Customer agrees to exercise reasonable care when using all rented equipment. Equipment shall be returned in the same condition in which it was received, excluding normal wear and tear.

4. Loss or Damage

Customer is responsible for any loss, theft, damage, destruction, or missing components occurring during the rental period. Rent the Vibe Rentals reserves the right to charge the Customer for repair or replacement costs, including applicable taxes, shipping, cleaning, and labor if necessary.

5. Return of Equipment

Equipment must be returned at the agreed-upon date and time unless other arrangements have been made in writing.

Late returns may result in additional rental charges equal to the daily rental rate and may also result in deductions from the security deposit.

6. Weather Policy

Outdoor events are subject to weather conditions, and Customers are responsible for monitoring weather forecasts before their event.

Once rental equipment has been picked up or delivered, no refunds will be issued due to weather.

If severe weather is forecast before the scheduled pickup or delivery, Customers may contact Rent the Vibe Rentals to discuss rescheduling. Rescheduling requests are subject to equipment availability and approval.

Rent the Vibe Rentals reserves the right to make weather-related exceptions at its sole discretion.

7. Liability Waiver

Customer assumes all responsibility for the safe setup (if applicable), operation, supervision, and use of rented equipment.

Customer releases and holds harmless Rent the Vibe Rentals, its owners, employees, and representatives from any claims, injuries, damages, losses, costs, or expenses arising from the use or misuse of rented equipment.

8. Refundable Security Deposit

A refundable security deposit may be required depending on the rental equipment selected.

The required security deposit amount will be clearly displayed during the booking process before checkout and must be paid before equipment is released for pickup or delivery.

Security deposits are separate from rental fees and are intended to protect against damage, theft, loss, missing components, excessive cleaning, or late returns.

Following the return and inspection of all rental equipment, the security deposit will be refunded within 48 hours, provided the equipment is returned on time, clean, undamaged, and with all included components.

If repair, replacement, cleaning, or other associated costs exceed the amount of the security deposit, the Customer remains responsible for the remaining balance.

9. Cancellations & Reservation Changes

Customers may request to cancel or reschedule their reservation by contacting Rent the Vibe Rentals.

• More than 10 days before the scheduled rental: Customers will receive a full refund of all payments made.
• 10 days to more than 72 hours before the scheduled rental: Payments made will be issued as a rental credit valid for 12 months from the original event date. No cash refunds will be issued during this period.
• Within 48 hours of the scheduled rental: cancellations are non-refundable, since the reserved equipment has been removed from availability for other customers.

Customers may request to reschedule their reservation instead of cancelling. Date changes are subject to equipment availability and approval by Rent the Vibe Rentals.

If Rent the Vibe Rentals is unable to fulfill a confirmed reservation due to circumstances within our control, the Customer will receive a full refund of all payments made.

Rent the Vibe Rentals reserves the right to make exceptions to this policy at its sole discretion.