How do I reserve my booking?

A 50% reservation deposit is required to secure your rental date. Your reservation is confirmed once the deposit has been received.

When is my remaining balance due?

Your remaining rental balance, delivery fee (if applicable), and any required refundable security deposit are due 3 days before your event. A secure payment link will be emailed before the due date. If you'd like to pay your remaining balance sooner, simply contact us and we'll be happy to send your payment link early.

Is a security deposit required?

Some rental items require a refundable security deposit. If applicable, the required amount will be clearly displayed during the booking process before checkout.

When will security deposit be refunded?

Security deposits are typically refunded within 48 hours after your rental items have been returned, inspected, and found to be clean, undamaged, and complete.

Can I pickup my rental?

Absolutely! Free pickup is available for all rentals during your scheduled pickup time.

Do you offer delivery?

Yes! We offer delivery throughout Philadelphia and surrounding areas. Delivery fees are based on distance and include drop-off, pickup, and setup for applicable rental items.

Is setup included?

Setup is included for most games and inflatables when delivered by Rent the Vibe.

What happens if it rains?

If severe weather is expected before your rental begins, contact us as soon as possible. We'll do our best to accommodate a reschedule based on equipment availability. Once equipment has been picked up or delivered, refunds cannot be issued due to weather.

What is your cancellation policy?

Reservations cancelled more than 10 days before the rental date will receive a full refund. Cancellations made between 10 days and 472 hours before the rental will receive a rental credit valid for 12 months. Cancellations made within 72 hours of the rental are non-refundable, since the equipment has been removed from availability for other customers.

What happens if equipment is damaged?

Customers are responsible for any damage, loss, theft, or missing items that occur during the rental period. Repair or replacement costs may be deducted from the security deposit or billed separately if they exceed the deposit amount.

How long is the rental period?

Most rentals are for one day/24 hours unless otherwise noted. If you need your rental for multiple days, please book multiple days at booking!

Do you clean the equipment?

Yes! Every rental is thoroughly cleaned and inspected before and after each event so it arrives ready for your guests to enjoy.

Can I add more after booking?

Yes! As long as the items are available, we'll gladly add them to your reservation before your event. Simply contact us and we'll update your booking.

What area do you serve?

We proudly serve Philadelphia and many surrounding communities. If you're unsure whether you're within our delivery area, simply enter your address during booking to see if delivery is available and view the applicable delivery fee. If you have any questions, feel free to contact us—we're always happy to help!

What payments are accepted?

We accept all major credit and debit cards through our secure online checkout powered by Stripe. Cash is accepted only for approved delivery fees when arranged in advance.

How can I contact Rent the Vibe?

If you have any questions before or after booking, feel free to call, text, or email us. We are also available on our Facebook page and Instagram, linked at the top and bottom of the page! We're always happy to help make your event a success.